Billing & subscriptions
Get help with cancellations and refunds.
- How do I cancel my subscription?Cancel a website subscription yourself from the Billing page, or ask our support team to do it.
- How do I request a refund?Get your money back for a purchase made on the WhiteBridge website.
- How do I manage a purchase billed by Apple?Cancel an App Store subscription or request an Apple refund.
- How do I update my payment card?Change the card for your website subscription on the Billing page.
- I paid, but my report credits are missing. What should I do?Check your payment and account before buying again.
- I paid, but it asks me to pay again. What should I do?Check that your payment went through, and that you are signed in to the account you paid with.
- How do I open the WhiteBridge billing portal?Use your purchase email to open the Stripe billing portal.
- Where can I get a receipt or invoice?Find your purchase records, or ask for help with an invoice.
- What should I do about an unexpected WhiteBridge charge?Find out what the charge is for and who can help with it.
- Why was my discount code not applied?Check the offer and your checkout total before you pay.
- Is WhiteBridge free, and where can I check the price?Know what is free and what you pay for.