I cannot sign in. What should I check?

Start from the official sign-in page, and use the same sign-in method you used when you created your account.

Try these checks

1. Check your email address for typos, and make sure you can open that inbox.
2. If you are sent an email, check your spam or junk folder and use the most recent message.
3. If you usually sign in with Google or Microsoft, choose that option and check that you are using the right Google or Microsoft account.
4. If the sign-in page is not responding, try an up-to-date browser.

Password recovery depends on how you sign in, so use the recovery options shown by that provider. If you are still locked out, contact support with your account email, sign-in method, device and browser, and the exact error message.